Shipping & Delivery

1. Order Processing

All orders placed through our website, contact forms, or direct business inquiry channels are subject to the following processing steps:

• Orders are processed only after written or verbal confirmation from our sales team.
• Customers will receive an order acknowledgment once the order is confirmed and ready for dispatch.
• Order processing time may vary depending on product availability and order volume.
• Customers must provide accurate and complete billing and shipping details to avoid delays.

2. Delivery Timelines

Delivery timelines may vary depending on multiple factors. While we strive to dispatch all confirmed orders at the earliest, the estimated delivery time depends on:

Zenvith Lifesciences shall not be held responsible for delays caused by external logistics providers or unforeseen circumstances beyond our control.

3. Shipping Coverage

We currently ship our products across India including:

• All major metro cities and state capitals.
• Tier-2 and Tier-3 cities with accessible courier services.
• Remote areas subject to courier partner availability and additional transit time.

For specific location-based delivery queries, please contact our team directly before placing your order.

4. Packaging Standards

All orders are packed with careful attention to product safety and integrity:

• Pharmaceutical and nutraceutical products are packed in tamper-proof, moisture-resistant packaging.
• Fragile or temperature-sensitive products are packed with appropriate protective materials.
• Each shipment includes a verified packing slip and delivery invoice.
• Packaging complies with applicable pharmaceutical logistics and regulatory standards.

5. Delivery Confirmation

Upon successful delivery:

• Customers are requested to inspect the package at the time of delivery.
• Any visible damage to the outer packaging should be reported immediately to the delivery personnel and photographed.
• Signed delivery receipts from the logistics partner serve as proof of delivery.

6. Delays & Unforeseen Circumstances

In case of significant delays, we will notify the customer proactively and work toward an expedited resolution.

7. Tracking Your Order

Once your order is dispatched, you will receive shipment details including:

• Courier partner name and tracking number (wherever applicable).
• Estimated delivery date based on your location.

For real-time tracking, please use the tracking number provided on the courier partner's website or contact our support team directly.

8. Contact for Delivery Queries